What is GPS?
GPS is a space based radio navigation system developed by US defense services. These consist of constellation of 24 earth orbit satellites that transmit microwave signals to a GPS receiver. From these signals the receiver calculates the latitude, longitude, altitude and time for each specific user.
How does GPS work?
The system works on triangulation to find a location. We need minimum of 4 satellites to calculate the latitude, longitude, altitude and time for each specific user.
How do we get details on our PC/Laptop/Smart Phone?
The GPS receivers passively receive signals and convert them into meaningful data. This data is transmitted to your PC/Laptop/Smart Phone with the help of server through GSM connectivity.
Where is the GPS receiver installed and is it easily visible?
It is placed inside the vehicle facing the SKY in such a manner that it is not easily visible to all.
How old is our company ?
The company will complete a decade of its incorporation this June 2017. Its commercial activities are 5 year old under the brand name of G-Tech Group.
Do we manufacture the devices or procure these from outside?
The devices are assembled in China as per the company’s norms.
Do we manufacture the devices or procure these from outside?
The devices are assembled in China as per the company’s norms.
Can we view the same through mobile or not?
Yes we do have a mobile application and the fleet status can be viewed on the Android /iOS phones.
In case of weak network how the data will be transmitted?
If the GSM connectivity is low then the device stores (memory storage capability) the data and transmits the data as soon as the vehicle is in GSM connectivity range.
In case of weak network how the data will be transmitted?
If the GSM connectivity is low then the device stores (memory storage capability) the data and transmits the data as soon as the vehicle is in GSM connectivity range.
What if the device is disconnected from the main power source?
The device has an internal battery and in case of disconnection from the main power source it can function for minimum three hours.
What is the maximum accuracy (in meters) GPS provides?
The accuracy of a position determined with GPS depends on the type of receiver. Most consumer GPS units have an accuracy of about +/-10m.
What do we mean by Remote Shut down?
Through this feature we can start or shut down the vehicle remotely just by sending a SMS. This SMS can be sent through our application (web based or mobile based) or through your own mobiles directly.
What is the resolution time in case of any issue in the device or no data? Do we have any local engineers or service available?
This depends on the location and the availability of the vehicle. Our standard TAT for resolution of a complaint once the vehicle availability is confirmed is 3 working days.
What is the accuracy level in fuel monitoring?
The accuracy level in fuel monitoring through fuel sensor at present is 95% (minimum). We also have a special feature in fuel monitoring that reflects sudden drop in fuel level (THEFT) without movement of vehicle.
Is there an option to extend the warranty?
We provide standard 3 years warranty on all our products against manufacturing defects. The same is as per the standard norms of the industry. Yes! You can extend you warranty up to 72 month. Which will additional cost 3000 Tk for per device.
What is the up-time of your application?
We use world’s best cloud based servers and in 2017 our up-time is over 99.7%.
How do you show the location of the vehicle?
We use licensed Google premium maps.
Does the camera function provide the facility of live streaming?
YES our current device support live streaming and video calling where you connect 3 camera front inside and back
Is there an option to extend the warranty?
We provide standard 3 years warranty on all our products against manufacturing defects. The same is as per the standard norms of the industry. Yes! You can extend you warranty up to 72 month. Which will additional cost 3000 Tk for per device.
Does the camera function provide the facility of live streaming?
YES our current device support live streaming and video calling where you connect 3 camera front inside and back
What is the frequency of the data?
We provide two logs in every minute.
How do you show the location of the vehicle?
We use licensed Google premium maps.
Vehicle Showing Wrong Location ?
No GPS company in the world can ensure 100% accuracy of device location in some conditions. These conditions are if vehicle is parked in a garage, underground parking or there are lots of high raised buildings in an area where GPS Signal fluctuates. Device location might not show the exact position. But if while the vehicle is running and location is not showing perfectly you can contact out hotline for a solution
Vehicle Offline ?
As our service is dependent on mobile operators sometimes you might find the device offline for some time which is totally out of our control. But if the device is offline for over 6-12 hours then you should contact our support only. There are lots of pockets and due to GPRS network capacity device might show off. 10-60 mins offline is not an issue from our end, requesting not to panic and wait for some time to recover. (Support Token Here)
Vehicle Shows moving but Parked ?
This is also a limitation of the GPS Tracking solution. In some cases when the vehicle is parked and the GPS signal is weak vehicle might show moving even while parked as the GPS signal fluctuates like the GSM network. In this case, you have to check the ignition status to verify the vehicle status.
Mileage incorrect ?
We cannot ensure 100% accurate mileage reports as lots of factors are related to mileage. Mileage reports might vary up to (+-)5-15% in some cases. This is also a technical limitation for this industry.
Not getting Push Alerts on Mobile App ?
Real-time push alerts are a paid service and in some cases, we cannot ensure real-time push alerts due to server capacity or congestion and other factors which might lead to delayed push alerts or in some cases no push alerts. We will always try to ensure this service but can’t guarantee it always.
Vehicle Engine not getting Started ?
In certain cases, complaints arise that a vehicle is not starting and the GPS device is blamed for it. However, there could be other issues related to the vehicle that could cause this problem. To confirm the issue, please consider the following:
- Examine the fuse box to check if any fuse has been disabled.
- Inspect the battery status, as the battery may be drained.
- Verify the electric wires connected to the ignition or fuel pump.
Need Onsite Service Request ?
Click here to create a support token
Why DUPNO FPS Takes Monthly Service Charge?
Dupno Tracker receives a lot of inquiries, and the most frequently asked question pertains to the service charge. To address this, it’s important to understand the reasons behind the service charge. Our service involves various components such as server costs, map costs (since Google Maps is not free), licensing costs, software development and maintenance costs, future service costs for new extensions, installation and repair costs (whether done at home, office, or a service point), as well as company overhead expenses that are essential to provide the service. Only by considering these factors can one realize that the service charge is reasonable. It’s worth noting that point 6 or repair costs are typically the highest costs for a customer’s vehicle problem. For a new car, these costs arise about once every 4 to 6 months, while an old car may require repairs every 6 months, with an average repair cost of approximately Tk 2000.